So, I bought my wife's wedding ring at Kay Jewelers. She had explained to me what she wanted, but like the surprise addict she is, refused to go with me to actually pick it out. I wandered the mall like so many other men in love, barely knowing what I was looking at and praying I'd get it right. I found what she had explained, bought it, and she loved it. We had the actual wedding band custom made to fit the ring (they didn't make it how I drew it, but my wife loved it none the less. I find it funny that whenever I bring this up in Kay the whole staff suddenly swoons over the beauty of how well the ring fits the engagement ring. Thanks guys).
On a following Valentine's Day, my wife happened to like their really cheap heart shaped ring, and since I was an existing customer, I was able to get it at an even greater discount. My wife hasn't asked for jewelry since... not sure what that means.
Anyway, with these three purchases we paid for the lifetime cleaning thing, and have to drop the rings by Kay's twice a year to get them dipped, cleaned, and checked for loose stones. Well worth the money spent, the dipping keeps them looking nice and I think they replace the diamonds if they've checked their security (not really sure about this one).
Either way, my wife usually sends the rings with me and I go through the same ritual. I toddle up to the counter like a child who's bringing a twenty dollar bill to his mom that he found on the sidewalk, a little awkward and a little confused. They greet me, and ask what they can do for me.
I'm holding three tiny rings in my hands, it's a hold up. Obviously I'm here to drop these off. I mumble that.
What's your name?
They continue, let's see, did you buy them at this store.
How long ago was that?
I don't know. How long have I been married? Like, two years ago.
Did you buy all the rings at the same time?
Obviously not. First the engagement, then the wedding, then the valentine's day present. Am I really that hard to find in the system?
Let's see... Are you Paul ________?
Yes. I just told you that.
Okay, fill out this carbon paper.
I fill it out and it asks for my phone number and address and stuff. Instead of when I bought the rings (because I doubt anyone remembers), why don't you ask for my name and phone number? Obviously the system has some sort of searching capability. I wish there was some way of knowing how often they asked when a piece of jewelry was purchased and the person gave a definitive answer.
Anyway, I dropped them off and we should get them back in February.
Stores frustrate me. Have a nice day. :)